Brent Cleaners Service Terms and Conditions
These Terms and Conditions set out the basis on which Brent Cleaners provides cleaning services to residential and commercial customers in the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following definitions apply:
Customer means any individual or organisation that requests or receives services from Brent Cleaners.
Company means Brent Cleaners, the provider of cleaning services.
Services means any cleaning or related services supplied by the Company to the Customer.
Premises means the property or location where the Services are to be carried out.
2. Scope of Services
The Company provides a range of cleaning services, including but not limited to regular domestic cleaning, end of tenancy cleaning, deep cleaning, commercial and office cleaning, and one off cleaning services. The exact scope of the Services for each booking will be agreed between the Company and the Customer at the time of booking and confirmed in a booking confirmation.
The Company reserves the right to refuse any job that is unsafe, unlawful, or beyond the reasonable capability or equipment of the Company at the time of service.
3. Booking Process
3.1 A booking is made when the Customer contacts the Company, provides the relevant details of the Premises and required Services, and the Company confirms availability and price. The booking may be taken by phone, online form, or other approved method of communication used by the Company.
3.2 All bookings are subject to acceptance by the Company. Acceptance will be confirmed by a booking confirmation, which may be provided verbally or in writing. The booking confirmation will outline the type of Service, date, time window, estimated duration, and applicable charges.
3.3 The Customer is responsible for providing accurate information about the Premises, including size, condition, access arrangements, and any particular requirements. If the information provided is inaccurate or incomplete, the Company reserves the right to adjust the quote, modify the scope of the Services, or cancel the booking.
3.4 The Customer must ensure that someone with authority to grant access is present at the Premises at the agreed start time, unless otherwise agreed. If access cannot be gained, waiting or call out charges may apply, or the booking may be treated as a late cancellation.
4. Pricing and Estimates
4.1 Prices for Services are based on the type of service requested, the size and condition of the Premises, and the estimated time required to complete the work. Prices may be quoted as a fixed price or on an hourly rate basis, as specified in the booking confirmation.
4.2 Any quote provided by the Company is an estimate based on the information supplied by the Customer. If, upon arrival, the Premises are in significantly different condition or of significantly different size to that described, or if additional tasks are requested, the Company may revise the price accordingly.
4.3 All prices are given in pounds sterling. Any applicable taxes will be clearly stated where relevant.
5. Payments and Invoicing
5.1 Unless otherwise agreed in writing, payment for Services is due on completion of the Services on the day of the visit. The Company may, at its discretion, require full or partial payment in advance to secure the booking.
5.2 Payment methods accepted will be communicated by the Company and may include card payments, bank transfers, or other cashless payment options. The Customer must ensure that payment details provided are accurate and that sufficient funds are available.
5.3 For commercial and contract Customers, the Company may issue invoices with specified payment terms. Unless otherwise stated on the invoice, invoices are payable within 14 calendar days of the invoice date.
5.4 If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums and to suspend or cancel any future Services until the account is brought up to date. The Customer will be responsible for any reasonable costs incurred by the Company in recovering overdue payments.
6. Cancellations and Amendments
6.1 The Customer may cancel or amend a booking by providing notice to the Company. To avoid cancellation fees, the Customer must provide a minimum of 24 hours notice prior to the scheduled start time.
6.2 If the Customer cancels or significantly amends a booking with less than 24 hours notice, the Company reserves the right to charge a late cancellation fee, which may be up to 50 percent of the estimated value of the booking.
6.3 If the Customer fails to provide access to the Premises at the agreed time and has not cancelled in advance, the booking may be treated as a missed appointment and a fee equivalent to up to 100 percent of the estimated booking value may be charged.
6.4 The Company will use reasonable efforts to accommodate requests to reschedule bookings but cannot guarantee availability for any particular date or time.
6.5 The Company reserves the right to cancel or reschedule a booking at any time due to circumstances beyond its reasonable control, including but not limited to staff illness, severe weather, safety concerns, or equipment failure. In such cases, the Company will notify the Customer as soon as reasonably possible and will offer an alternative appointment. The Company will not be liable for any indirect loss arising from such cancellation or rescheduling.
7. Customer Obligations
7.1 The Customer must provide a safe working environment at the Premises and ensure that the Companys staff have clear and unobstructed access to the areas to be cleaned.
7.2 The Customer is responsible for securing or removing any valuable, fragile, or irreplaceable items from areas where Services will be carried out. The Company does not accept responsibility for items left in unsafe locations.
7.3 The Customer must inform the Company of any known hazards at the Premises, including but not limited to faulty wiring, loose fixtures, structural issues, or the presence of hazardous substances.
7.4 The Customer must ensure that utilities such as electricity and water are available at the Premises on the day of the service, unless otherwise agreed.
8. Use of Cleaning Products and Equipment
8.1 Unless agreed otherwise, the Company will supply all standard cleaning products and equipment necessary to perform the Services.
8.2 If the Customer requests or requires the use of their own products or equipment, this must be agreed in advance. The Customer is responsible for ensuring that any such products are safe, suitable, and in good working order. The Company will not be liable for any damage or issues arising from the use of Customer supplied products or equipment.
8.3 The Company avoids the use of products that may be inappropriate for certain surfaces. However, the Customer must advise the Company in advance of any specialist surfaces or materials at the Premises that require particular care or specific products.
9. Waste Handling and Environmental Regulations
9.1 The Company will handle and dispose of routine waste generated during the cleaning process in accordance with applicable UK laws and regulations.
9.2 The Services do not include the removal or disposal of hazardous, clinical, or regulated waste, including but not limited to sharps, medical waste, asbestos, or chemical waste. If such waste is discovered, the Company may suspend the Services and advise the Customer to arrange collection by an authorised waste carrier.
9.3 The Customer is responsible for ensuring that any waste left at the Premises for collection by local authorities or authorised contractors is placed and contained in accordance with local waste and recycling guidelines.
9.4 Where the Company agrees to remove non hazardous waste from the Premises, this will be clearly stated in the booking confirmation, and any applicable charges will be specified. The Company will follow all relevant environmental and waste management regulations when transporting and disposing of such waste.
10. Liability and Insurance
10.1 The Company will exercise reasonable skill and care in the performance of the Services. If the Customer is dissatisfied with any aspect of the Service, the Customer must notify the Company within 24 hours of completion so that the Company has an opportunity to investigate and, where appropriate, rectify the issue.
10.2 The Company maintains appropriate insurance cover for public liability. Details of cover can be made available upon reasonable request.
10.3 The Companys liability for any loss or damage arising from or in connection with the provision of the Services shall, to the fullest extent permitted by law, be limited to the total amount paid or payable by the Customer for the specific Service during which the loss or damage occurred.
10.4 The Company shall not be liable for indirect or consequential losses, including but not limited to loss of profit, loss of business, loss of opportunity, or loss of enjoyment.
10.5 The Company shall not be liable for any pre existing damage at the Premises or for any damage that results from ordinary wear and tear or from the use of faulty or unsuitable materials or equipment supplied by the Customer.
10.6 Nothing in these Terms and Conditions limits or excludes any liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
11. Complaints and Service Quality
11.1 The Company aims to provide a high standard of service at all times. If the Customer has any concerns or complaints, they should contact the Company as soon as possible, providing details of the issue and, where relevant, photographs.
11.2 If the complaint relates to the quality of the cleaning, the Company may offer to re attend the Premises to inspect and, where appropriate, re clean the area in question. This will usually be offered at no additional cost if the complaint is upheld and reported within a reasonable time.
11.3 Any refunds or reductions in fees are at the discretion of the Company and will take into account the nature of the complaint, evidence provided, and opportunities to remedy the situation.
12. Access, Keys, and Security
12.1 Where the Customer provides keys, codes, or access devices to the Company, the Company will take reasonable measures to keep such items secure and confidential.
12.2 The Customer must ensure that all doors and windows are secure before and after each visit. The Company will not be responsible for any security issues arising from faults in the Customers locks, doors, windows, or alarm systems.
12.3 If the Company is unable to gain access due to incorrect codes, faulty keys, or other access issues, this may be treated as a late cancellation and charges may apply.
13. Health and Safety
13.1 The Company complies with applicable health and safety legislation and takes reasonable steps to protect its staff and Customers.
13.2 The Customer must not request that staff undertake tasks that may put their health or safety at risk, such as climbing on unstable surfaces, handling hazardous substances, or lifting excessively heavy items.
13.3 The Company reserves the right to withdraw staff from the Premises if they believe that their safety is at risk. Any resulting changes to the Services or additional costs will be discussed with the Customer.
14. Data Protection and Privacy
14.1 The Company collects and processes personal data about Customers only to the extent necessary to manage bookings, provide Services, and comply with legal obligations.
14.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will not sell Customer data to third parties.
15. Force Majeure
15.1 The Company shall not be in breach of these Terms and Conditions or liable for any delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond its reasonable control. These may include, but are not limited to, extreme weather, flooding, fire, industrial disputes, acts of government, or public health emergencies.
16. Amendments to Terms and Conditions
16.1 The Company may update or amend these Terms and Conditions from time to time. The most current version will apply to new bookings. Where changes materially affect ongoing arrangements, the Company will notify affected Customers and, where appropriate, seek their agreement.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
By making a booking with Brent Cleaners or using our Services, you confirm that you have read, understood, and agree to these Terms and Conditions.
